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Suffering the robbery of a bag without violence, which contained the garage remote control and the car keys, has resulted in a true nightmare for a couple from Nervión: M.C.R. and A.G. The joke has cost them 2,250 euros so far, plus another 600 euros that the community has had to spend, because the insurance companies have not responded when considering it theft, not theft.

The insurer denied them compensation for what was in the bag and for the disappearance of the car as there was no jerk or violence or damage. "After paying the insurance all your life, they don't pay you anything," laments the couple.

It would have been theft if there was violence, threat or force to achieve the purpose. They took the car with the garage remote without touching anything else despite trespassing on private property.

It all happened on December 7th, on the bridge of the Immaculate Conception. The couple went downtown to pick up the car of one of her daughters. They were having an aperitif with their granddaughter at the Bodegón Alfonso XII bar on the street of the same name when a large group entered the premises. M.C.R. she had her bag on the arm of the chair and, at the moment, she realized that it had disappeared.

He had everything inside, from the garage remote control to the car and house keys, his mobile phone, glasses, his wallet, his own documentation, and the ID cards of his daughter and granddaughter.

One of the curiosities of this story is that the modus operandi of the thieves has not adjusted to what is usual for the Police. The couple reported the theft of the bag at the Cruz del Campo police station and expressed their fear that they could also take the car from the garage. The agents assured him that the usual thing is that the thief or thieves did not expressly go to the victims' house to take the car so as not to risk being seen by the neighbors. Well, the opposite happened.

In their community of fourteen neighbors, the couple had also expressed their concern about the consequences of someone opening the garage to take cars. It was a festive bridge, the property administration was closed.

Ten days after the theft of the bag, something that neither the police nor the neighbors could suspect took place. On December 16 they went for the car. It was time to eat. The couple were having lunch when they heard a loud noise in the garage and heard a car pull out of the garage. But since it was a day of strong wind and rain, they thought that the noise was due to the storm. That same afternoon M.C.R. He had an appointment with the doctor and, when he went downstairs to pick up the car, he realized that it was not in its place. Quite a blow.

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They returned to the Police to report that the thieves had also come for the car. For the family it was the worst news because they need the vehicle to transfer their granddaughter, with down syndrome, to a specialized center every week. She entrusted herself to Macarena, of which she is very devoted.

On December 26, the police called the couple to tell them that the car had turned up. It was with the doors open in a field next to the Alcampo shopping center, at the end of the Ronda del Tamarguillo, next to Alberche street. It was very dirty and full of mud, with a backpack of clothes and with remains of silver paper that is used to smoke drugs, but in good condition.

Only the side door had a dent. The thieves had collided with the garage wall while removing the car. That was the noise they heard on the afternoon of the storm on December 16.

The police had told them weeks before that the car could turn up in a town without gasoline. Once the agents removed the fingerprints, the couple washed the car (a family Citroen) well and sent it to the mechanic for repair.

They have spent 1,800 euros plus another 450 euros in fixing the vehicle and in renewing all the documentation and objects that were in the bag, in changing the locks and controls. It has cost the community 600 euros to change locks and garage controls.

She has lost all the personal and family photos she had on her phone. It's what she feels the most.

The investigation has moved to the Alameda police station, which is on the trail of the thieves. The couple is infinitely grateful to the National Police for the personal and professional treatment they have been given. They will never forget what happened.